How to fix 'connection timed out' on any game server

"Connection timed out", "failed to connect" and "server not found" are the most common game server messages. They almost always come down to a short list of causes.

Checklist

1. Is the server running? Open the panel and check it is Online, not Starting or Offline.
2. Is the address right? Check the IP or domain and the port. A single wrong digit causes a timeout.
3. Right port and protocol? Some games use UDP, others TCP, and some use both. Game and query ports can differ.
4. Same version? Update both the game and the server to the same version, and match mods or plugins.
5. Password and whitelist: make sure you have the right password or are on the whitelist.
6. Your side: try another network or turn off VPNs, proxies and strict firewalls.
7. Recently changed something? Undo the last plugin, mod or config change and restart.

Still not working?

Open a ticket on our Discord. Tell us the game, the error text and when it started, and we will check the server's ports and logs.